ailaFrequently Asked Questions

To register on aila, you provide your email address, create a password, and confirm your date of birth. After that, you upload an identity document (passport or national ID card) and proof of residence (recent utility bill or bank statement). We verify this information to comply with anti-money-laundering rules. Once verified, you add a payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank account (mobile banking, local payment, online payment, e-wallet)—and make your first deposit. Verification typically completes within hours, though it may take longer during busy periods or holidays such as Idul Fitri or Nyepi.

Log into your aila account and go to Settings > Account Preferences. Here you can change your email, update your password, or adjust notification settings (e.g., turn off email notifications for match updates). To temporarily restrict access to your account, use the pause feature: go to Account Management > Pause Account and select a duration (7 days, 30 days, or custom). During a pause, you cannot log in, place entries, or claim bonuses. Your balance remains frozen. To resume your account, contact our support team and confirm your request. Pause is not the same as closing your account permanently—to close an account, contact support directly.

No. Each person may hold only one aila account. If we detect multiple accounts registered to the same email, name, identity document, payment method, or device, we close all duplicate accounts and forfeit their balances. This rule protects against fraud and bonus abuse. If you have lost access to your original account and need to create a new one, contact our support team first—they may recover your old account or help you transfer funds. Never create a second account without permission; doing so violates our terms.

Log into aila and go to Cashier > Deposit. Select your payment method (e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking). Enter the deposit amount and confirm. You will be redirected to the payment app or a payment gateway. Complete authentication (PIN, biometric, or OTP) in your local payment, online payment, or e-wallet app. The payment is processed instantly, and your aila balance updates within seconds. If the payment fails, you see an error message and can retry. Deposits are not subject to withdrawal minimums—your balance is spendable immediately. Bank transfers (mobile banking, local payment, online payment, e-wallet) may take longer; you will receive a unique bank account number to transfer to, and your balance updates once the bank confirms the incoming transfer.

If a deposit fails (your payment provider declines it, or the connection drops), you see a failure message and your aila account is not charged. Check your payment app to confirm the money was not deducted. Retry the deposit, or try a different payment method. If you see conflicting messages (aila says failed, but your payment app says successful), contact our support team immediately with your transaction reference number. We investigate and reconcile the issue. For withdrawals, if your bank rejects the transfer (wrong account, closed account, etc.), the funds return to your aila balance within three to five business days, and you can try withdrawing to a different account.

Read our full Terms & Conditions and the game-specific rules for what you plan to play. For our sportsbook (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, badminton, MotoGP), understand what markets are offered, how entries are settled (home win, draw, away win; over/under goals; etc.), and what happens if a match is postponed or abandoned. For live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), learn the house rules, table limits, and cash-out mechanics. For slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), understand that outcomes are random and independent spins do not affect future results. Also review our legal notice to confirm aila is available in your jurisdiction and you meet local age requirements.

Free bets are bonus credits you can use to place entries on our sportsbook or live-dealer tables without spending your own balance. Free spins are bonus spins on slot machines; they appear as a counter next to a specific slot (e.g., "Sweet Bonanza: 10 free spins"). Both are claimed via our Promotions tab or automatically credited when you become eligible (e.g., after a welcome deposit, or during a weekly cashback period). Free bets and free spins carry terms: they may expire after 7–14 days, they may only be used on specific games, and any winnings from them may have a maximum cashout limit. Read the promotion terms before claiming. Free bets and spins are not real money; you cannot withdraw them as cash. Any balance you accumulate from them is subject to wagering requirements or cashout limits stated in the offer terms.

Log into your aila account and go to Help > Contact Support. Select a topic (account issue, payment problem, game question, or other) and describe your problem in the message box. Include relevant details such as transaction reference numbers, game IDs, or match names if applicable. Submit your ticket and you will receive a confirmation email with a ticket number. Our support team responds within one business day. For urgent account security issues (e.g., you suspect your account was compromised), call our emergency support line or send an email marked urgent; these are prioritized. During major holidays such as Idul Adha or Imlek, response times may be longer.